Hosted Service Specifications
Wednesday, 13 January 2010

Service Specifications


Feature/package:

S250K

S500K

S1M

S2M

General:

Prepaid / postpaid billing

Yes

Yes

Yes

Yes

Whitelabel branding

Yes

Yes

Yes

Yes

Redundant, multi-server architecture

Yes

Yes

Yes

Yes

Bandwidth, collocation and other fees included

Yes

Yes

Yes

Yes

Minutes allowed per month

250k

500k

1M

2M

One month, recurring, no minimum term commitment

Yes

Yes

Yes

Yes

Billing, Switching and Routing:

SIP proxy and Registrar for retail and wholesale

Yes

Yes

Yes

Yes

H.323 gatekeeper for wholesale

Yes

Yes

Yes

Yes

SIP to H.323 trans-coding

No

No

Yes

Yes

Multiple Reseller levels (2 level)

Yes

Yes

Yes

Yes

Unlimited number of accounts, PINs, rate tables

Yes

Yes

Yes

Yes

Unlimited number of Carriers

Yes

Yes

Yes

Yes

Callshop operators interface

Yes

Yes

Yes

Yes

End users access interface

Yes

Yes

Yes

Yes

DID number support 1

Yes

Yes

Yes

Yes

IVR for calling card support 2

Yes

Yes

Yes

Yes

ANI (DID) based callback

Yes

Yes

Yes

Yes

Web based callback (web page button)

Yes

Yes

Yes

Yes

SMS callback 3

Yes

Yes

Yes

Yes

Active Calls display

Yes

Yes

Yes

Yes

Support:

Emergency Support via trouble ticket

24/7

24/7

24/7

24/7

Online support (workdays)

Yes

Yes

Yes

Yes

Initial setup, configuration, help and test

Yes

Yes

Yes

Yes

Extra Support (as per price list)

Yes

Yes

Yes

Yes

Daily onsite data backups

Yes

Yes

Yes

Yes


1Requires purchase of DID numbers from 3rd party providers (not included)

2May require purchase of DID numbers from 3rd party providers (not included)

3External SMS gateway required