Retail ArrowBilling and ArrowSwitch Service
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DataTechLabs Hosted Retail ArrowBilling and ArrowSwitch service is fully featured VoIP switching and billing service available on our servers located in one of high-quality data centers in USA or UK. This is ideal start-up platform for any VoIP operator with zero investment in own equipment and network infrastructure. We provide all tools needed to start and successfully run your business in VoIP area. You will get full, unrestricted web-based access to ArrowBilling system for your operational services such as:
  • PC-to-Phone services
  • PC-to-PC services
  • Callshops
  • Calling card services
We will provide you with online tools for creating your own routes, setting up rates and accounts, doing various types of reports, raise invoices to your customers and track payments. System is capable to work with more than 95% of available H.323 and SIP devices, like software dialers, IP phones, small VoIP gateways, VoIP switches, gatekeepers etc.

System Features:

General Features

  • Call Reports generated online, immediatelly after call completion;
  • Full prepaid support;
  • Setup your own routes to your terminating carriers;
  • Unlimited rate tables;
  • SIP or H.323 support;
  • Optional IVR;
  • Devices behing NAT supported (see Support section for NAT related information);
  • Two levels of resellers available;
  • All system is fully white label, set up your own branded VoIP service;
  • Allow your first level resellers to white label their service;
  • Multi-level password protected access system;
  • DID forwarding fromexternal DID providers;
  • Separate endusers access interface for self care.
Multi-level structure
  • Supports multple levels of users: Service Provider, Reseller (1st level), Agent (2nd level), End user;
  • Separate rating for resellers, supports various freely selectable rates for Resellers;
  • Agents (2nd level reseller) rated based on percentage of endusers rate;
  • Individual branding (white label) option at 1st level Reseller level;
  • Web access for each level, multiple users for each level, individual access rights.
Account Management
  • Prepaid/postpaid mode;
  • IVR support;
  • Authentication by Username, PIN, H.323 ID, H323 ID + E.164 number, ANI, IP address or Trunk ID;
  • H.235 CHAP Password security for H.323 and Digest for SIP;
  • Company Accounts- single invoicing and management of multiple accounts;
  • Customizable Customer contact details screen;
  • Selectable currency for each account;
  • Optional limitation of number of simultaneous calls per account;
  • Invoicing per account or company;
  • Invoices generated in PDF for easier printing;
  • Automated monthly invoice generation and/or emailing;
  • Customizable Invoice PDF templates;
  • Tax and discount handling for individual accounts or group.
Call Rating
  • Individual Rating per account and per called destination;
  • Call Rates per call time, per setup fee;
  • Variable rating models, like 1/1/1, 60/1/60, 60/30/60, 60/60/60 etc...;
  • Flexible day-of-week and time-of-day rating (weekend rate, off-peak rate);
  • Import from file and export to spreadsheet function;
  • Search function in large rate tables;
  • Rate table copy function for faster rate modification;
  • Support for multiple currencies;
  • Profit/loss calculation based on sell-buy rate;
  • Surcharge support based on DNIS for PSTN access calling card systems;
  • Variable minute length: IVR announces different time than call can last;
  • Minimum and maximum number of digits restriction in tables;
  • Destination block feature;
Call Routing Features
  • Routing based on group of accounts;
  • Prefix modifications supported;
  • Termination priority supported.
Calling Card and PIN Batch Features and Options
  • Batch PIN creation function;
  • Various length and prefix settings for PINs;
  • Accounts with serial numbers for inventory management;
  • Variable minute length- announce seconds differ from talk time;
  • Account expiry: fixed or variable days from first use;
  • Account recharge by Recharge Code;
  • Flexible rating plans;
  • DNIS based charges (allows different charges for tollfree access numbers);
  • Language selection for IVR systems;
  • Daily card usage fees supported;
  • Batch enable/disable function.
Reporting Tools
  • Call Detail Reports, search by caller or called number;
  • Call Summary by destination or date;
  • Profit/loss reporting by each call or summarized;
  • Answer Seizure Ratio (ASR) grouped by day or hour of day and destination/origination gateway or company;
  • Call Disconnect Cause Report by day or hour of the day;
  • Payment reports;
  • Invoices reports;
  • Active Call Monitoring Interface.
Customization
  • Customizable web interface on Service Provider and Reseller levels (white label);
  • Upload function for logo and other graphics;
  • Template based, PDF invoice, fully customizable;
  • Option to fully apply own web design to all reseller and enduser interfaces (see Note).
Administration
  • Multi-level user access;
  • Selectable permissions per each web account.
Security
  • All activities are logged (account creation, modification, access login/logout, bad login attempts);
  • Idle web sessions expiry;
  • Online log of currently logged in users.
Call Shop Operator Web Interface
  • Client management - payments, booth assignment, credit control;
  • Line Status Monitor and Control;
  • Receipt printing (customizable) for deposit (prepaid) and final balance;
  • Call detail reports for callshop;
  • Searchable Rate table display for callshop.
End User Web Access
  • End user can see their usage history, balance, account details;
  • Online application form for end users;
  • Automatic lost/forgot password recovery system;
  • Payment integration with PayPal ® online payment system and 2Checkout ® credit card processing system;
  • Account recharge via recharge voucher.
Tools for data access from external websites
  • Allows Enduser data display on any other external website;
  • Self registration, End User account Recharge forms for integration on external websites.



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