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AfterSales Paid Support contracts provide access to following premium services: - Remote support with your installed DataTechLabs products;
- Online technical support, email support and telephone support;
- Quick emergency resolution services;
- Reduced software upgrade prices;
- Free bug-fix installations;
- Access to software development forums with possibility to get in touch with developers directly;
- Post your feature requests, bug reports, participate in discussions and track issue resolution process online;
Choose from following Support plans: Standard SupportSupport via email and IM during Working days between 7:00 and 19:00 GMT; Telephone Support during Working days between 7:00 and 19:00 GMT - up to 5 hours per month; Free installation of bug-fixes; Reduced prices on installation of new version releases; Access to software development forum, including new topic posting;
Premium SupportIncludes: - Support via email and IM on 24/7 basis;
- Emergency Telephone Support 24/7;
- Regular Non-emergency Telephone Support during Working days between 7:00 and 19:00 GMT - up to 10 hours per month;
- Free installation of bug-fixes;
- Reduced prices on installation of new version releases;
- Access to software development forum, including new topic posting;
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The next current release of ArrowBilling series 1 is version 1.8.7. It is one of the last ArrowBilling versions before launch of series 2 later this month. Please read Release Notes for more information. |
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Intermediate release of ArrowBilling version 1.8.6 focuses on carrier-related features. It can do post-time reprocessing of postpaid CDRs, alert of low ASR/ACD and many more. Please read Release Notes for more information. |
Starting from January 2010 DataTechLabs ArrowBilling is available in several options:
1) Standard version (full unlimited license)
and
2) DTLite version (free download edition)
The new, DTLite version has all the features of Standard version software, and is available for free download at our Download area. It is distributed as VMware image, and therefore can be installed as "virtual" computer on top of any existing Windows or Linux server without disturbing any other applications. |
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Intermediate release of ArrowBilling version 1.8.5 features addition of several new features, including support for Brekeke SIP Server , Web and ANI callback, and lot of other improvements and fixes. Please read Release Notes for more information. |
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Hosted Billing and Switch customers now can enjoy latest addition to our services porfolio: ANI Callback. With this service you will be able to provide cost-effective telephony solutions to areas where VoIP is unavailable for any reason. |
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