Next Generation Telephony Systems and Services

System Features:

General Features

• All functions are web-based.
• Routing functions performed via separate web interface (Nodemanager)
• Reports generated online, immediatelly after call completion.
• Multi-level password protected access system.
• All data easy exportable to external applications.
• Multiple currency support
• Supports H.323 ( SIP to be introduced soon)
• Endpoint registration, DID

Multi-level structure

• Supports multple levels of users: Service Provider, Reseller, Agent, End user.
• Separate rating for resellers, supports various freely selectable rates for Resellers.
• Agent sales commision system.
• Individual branding option at Reseller level.
• Web access for each level, multiple users for each level.

Account Management

• Prepaid/postpaid mode.
• IVR Integration.
• Authentication by Username, PIN, H.323 ID, H323 ID + E.164 number, ANI, IP address or Trunk ID.
• Company Accounts- single invoicing and management of multiple accounts.
• Customer contact details screen.
• H.235 CHAP Password security for H.323 and Digest for SIP.
• Selectable currency for accounts.
• Optional limitation of number of simultaneous calls.
• Invoicing per account or company.
• Invoices generated in PDF for easier printing.
• Automated monthly invoice generation.
• Customizable Invoice templates.
• Tax and discount handling for individual accounts or group.

Call Rating

• Individual Rating per account and per called destination.
• Call Rates per call time, setup fee.
• Flexible day-of-week and time-of-day rating.
• Variable rating increment steps, short call roundup.
• Import from file and export to spreadsheet function.
• Search function in large rate tables.
• Rate table copy function for faster rate modification.
• Support for multiple currencies.
• Proft/loss calculation based on sell-buy rate.
• Surcharge support based on DNIS

Call Routing Features

• Routing performed via separate web based interface (Nodemanager).
• Routes displayed graphically, in easy to use manner.
• Support for gateway prefixes.
• Support for incoming traffic prefixes, prefix rewrite available.

Calling Card Features and Options

• Accounts with serial numbers for inventory management.
• Variable minute length- announce seconds differ from talk time.
• Account expiry: fixed or variable days from first use.
• Account recharge by Recharge Code.
• Flexible rating plans.
• DNIS based charges (allows different charges for tollfree access numbers)
• Language selection for IVR systems
• Daily card usage fees

PIN Management

• Batch PIN creation function.
• Various length and prefix settings for PINs.
• Different password selection possibility to support different types of hardware.
• Batch PIN enable, disable, rate modification.

Reporting Tools

• Call Detail Reports, search by caller or called number.
• Call Summary by destination or date.
• Profit/loss reporting by each call or summarized.
• Answer Seizure Ratio (ASR) grouped by day or hour of day and destination/origination gateway or company.
• Call Disconnect Cause Report by day or hour of the day.
• Payment reports.
• Invoices reports.
• Active Call Monitoring Interface.

Customization

• Customizable web interface on Service Provider and Reseller levels.
• Upload function for logo and other graphics.
• Template based, PDF invoice, fully customizable.

Administration

• Multi-level user access.
• Each user can be granted individual privileges
• Selectable permissions per each web account.
• Any number of NASes.
• Proper call accounting for calls routed between multple billable NASes to avoid duplicate CDRs.

Security

• All activities are logged (account creation, modification, access login/logout, bad login attempts).
• Idle web sessions expiry.

Call Shop Operator Web Interface

• Client management - payments, booth assignment, credit control.
• Line Status Monitor and Control.
• Receipt printing (customizable) for deposit (prepaid) and final balance.
• Call detail reports for callshop.
• Searchable Rate table display for callshop.

End User Web Access

• End user can see their usage history, balance, account details
• Online application form for end users.
• Automatic lost/forgot password recovery system.
• Payment integration with PayPal ® online payment system and 2Checkout ® credit card processing system.
• Account recharge via recharge voucher.

Tools for data access from external websites

• Allows Enduser data display on any other external website.
• Self registration, End User account Recharge forms for integration on external websites.