Privacy Policy

Last updated: 13 November 2026

1. Who we are

DataTechLabs provides telecommunications software and related services. This Privacy Policy explains how we handle personal data when you visit www.datatechlabs.com, contact us, request a demonstration, subscribe to updates, or communicate with us about a business relationship.

The controller responsible for this processing is DataTechLabs SIA, trading as DataTechLabs, at Muzikas 12A, Jurmala, LV-2008, Latvia.

For privacy questions or to exercise your rights, email info@datatechlabs.com with the subject “Privacy request”.

This policy concerns our website and our own business communications. Processing of message content, traffic records, end-user information or other data on behalf of customers using Crossbow or our other services is addressed in the applicable service terms, data processing agreement and service-specific notices. If a customer controls that processing, requests about their use of your data should normally be directed to that customer.

2. Personal data we collect

Information you give us

Depending on how you interact with us, we collect:

• Your name, business email address, telephone number, company name and website.
• The subject and content of enquiries, demo requests and other correspondence, including information about your requirements (for example, expected message volume or whether you already have suppliers).
• Where you reach an enquiry form through a link that carries campaign information (such as utm_source, utm_medium or utm_campaign parameters), that campaign information is stored with your enquiry so we can understand which campaigns lead to enquiries.
• Your email address when you request newsletters or other updates, together with subscription, confirmation and preference records.
• Information you provide when exercising your privacy rights.

Please do not send sensitive personal information, passwords, payment-card details or customer message/traffic data through the public enquiry forms.

Fields marked as required are needed to handle the relevant request. If you do not provide them, we may be unable to respond or arrange the requested demonstration. Optional fields are not required simply to browse the website.

Technical and usage information

Requests to our website and its service providers involve technical information such as IP addresses, request times, browser and device information, and the pages or resources requested.

Our website analytics can collect page addresses and titles, referring pages, browser language, screen size and interaction events where configured. We also collect technical information, submission times, IP addresses and browser information for subscription verification, security and spam prevention.

Business contact information from other sources

For business development and potential supplier or partner relationships, we may obtain professional information from company websites, public professional profiles, business directories, referrals and business-contact research providers. This can include a published name, role, employer, professional profile, published business contact details and the sources supporting those details.

Public availability does not remove your data protection rights. We distinguish confirmed information from unverified or potentially outdated information and use business contact information only for relevant business purposes.

3. Why we use personal data and our legal bases

Where the General Data Protection Regulation applies, we use the following legal bases:

• Enquiries and demonstrations: to respond, understand requirements and discuss our services. This is necessary to take steps at your request before a contract where you would be a party to that contract. Where you represent an organisation, we generally rely on our legitimate interests in responding to relevant business enquiries and managing business relationships.
• Website operation and security: to deliver pages, maintain the website, investigate errors, prevent spam and abuse, and protect our systems. We rely on our legitimate interests in operating a reliable and secure website, subject to any additional consent requirements for access to information on your device.
• Newsletters and optional marketing subscriptions: to send updates you request, based on your consent. Submitting an enquiry or requesting a demonstration does not by itself subscribe you to a newsletter.
• Optional website analytics: to understand website use and improve its content. We obtain consent where required by the applicable rules on cookies and similar technologies. Any reliance on legitimate interests for limited analytics must also satisfy those rules and take account of visitors' privacy interests.
• Business relationship research and relevant professional communications: to identify and evaluate potential customers, suppliers or partners, verify professional roles and manage business correspondence. We rely on our legitimate interests in developing relevant business relationships where those interests are not overridden by your rights. Any direct marketing communication must also meet the applicable marketing rules, including consent requirements where they apply.
• Legal obligations and claims: to comply with legal requirements, respond to lawful requests and establish, exercise or defend legal claims. We rely on the relevant legal obligation or our legitimate interests in protecting our legal rights, as appropriate.

Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal. Where we rely on legitimate interests, you can ask us for information about the assessment and object as described below.

4. Cookies, analytics and spam protection

Cookies and similar technologies can support website sessions, form security and preferences. Some features may not work correctly if you block technologies necessary for those features.

Website analytics is served through acis.datatechlabs.com. Technical measurement does not automatically mean that information is anonymous or exempt from consent requirements.

Some forms use Google reCAPTCHA to help distinguish genuine requests from automated abuse. Loading and using reCAPTCHA involves processing technical information by Google and can involve cookies. Google's information is available in its Privacy Policy and Terms of Service.

Where consent is legally required for optional cookies or similar technologies, we must obtain it before using them. You can also control cookies through your browser. Browser cookie settings do not necessarily disable server logs or all analytics requests.

To ask about the technologies used on this website, or to withdraw consent you have given, contact info@datatechlabs.com. Withdrawing consent must be as easy as giving it; where an on-site consent control is provided, you can also use that control.

5. Who receives personal data

Access is limited to people and organisations that need the information for the purposes described in this policy. These can include:

• Authorised DataTechLabs personnel and service providers supporting our work.
• Website hosting, infrastructure, storage, content-delivery and security providers.
• Email delivery, newsletter management, business-contact research and customer/prospect relationship-management providers.
• Google in connection with reCAPTCHA.
• Professional advisers and authorities where necessary for a legal obligation, dispute or protection of legal rights.

Where providers process personal data on our behalf, we require appropriate data processing terms. Some providers also act as controllers for processing described in their own privacy notices.

We do not treat an enquiry, subscription or possible business relationship as permission to disclose your details to potential referral partners. Any proposed introduction must have an appropriate basis, including your permission where required.

6. International transfers

Some providers or recipients may process personal data outside your country, including outside the European Economic Area.

Where the GDPR requires protection for an international transfer, the transfer must be covered by a lawful mechanism, such as an applicable adequacy decision or appropriate safeguards, including the European Commission's Standard Contractual Clauses where suitable. Additional safeguards may be necessary depending on the circumstances.

You can contact info@datatechlabs.com for information about the recipients, relevant locations and safeguards applicable to your data, and to request a copy or details of the relevant safeguards, subject to necessary protection of confidential information.

7. How long we keep personal data

We keep personal data only for as long as necessary for the purpose for which it was collected, taking account of legal requirements and the need to resolve disputes or protect legal rights.

The criteria differ by category:

• Enquiries and demo requests: the time needed to respond, complete relevant follow-up and manage any resulting business relationship or related claim.
• Newsletter records: the duration of the subscription, followed by any limited period needed to record consent, withdrawal and compliance with your preferences.
• Unconfirmed subscriptions: a limited verification and abuse-prevention period; the expiry of a confirmation link does not itself determine the retention of all associated records.
• Business contact research: the continuing relevance of the potential relationship, the accuracy and age of the information, any objection, and applicable legal requirements.
• Technical and security information: the time needed to operate the website, diagnose issues and investigate abuse or incidents.
• Privacy requests and suppression records: the information needed to demonstrate how we handled a request and to avoid contacting someone who has objected or unsubscribed.

When information is no longer needed, it should be deleted or anonymised. Backup copies may remain for the applicable backup cycle, with access restricted and deletion requirements applied if data is restored.

8. Your rights

Depending on the applicable law and the circumstances, you may have the right to:

• Obtain information about our processing and access your personal data.
• Correct inaccurate or incomplete information.
• Request deletion or restriction of processing.
• Object to processing based on legitimate interests.
• Receive eligible data in a portable format.
• Withdraw consent where processing depends on consent.
• Complain to a competent data protection authority, particularly in the EU/EEA country where you live, work or believe an infringement occurred.

You can object to the use of your personal data for direct marketing at any time. If you object, we must stop using it for that purpose, including related profiling.

Email info@datatechlabs.com to exercise a right. We may ask for information reasonably necessary to verify your identity. We respond within the time required by applicable law; under the GDPR this is generally within one month. If an extension is permitted and needed, we will explain it within that initial period.

You do not need to contact us before making a complaint to a supervisory authority.

9. Newsletters and business communications

You can withdraw a newsletter subscription using an unsubscribe facility included in the message or by contacting info@datatechlabs.com. An unsubscribe request does not prevent us from responding to an enquiry you make or sending a communication necessary for an existing service relationship or legal obligation.

If we obtain your professional contact details from another source and contact you, we explain who we are, why we are contacting you and how to object. We also provide the information required by applicable transparency rules within the applicable period; publication of this policy alone does not replace an individual notice where one is required.

10. Security and automated spam checks

We use technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse or disclosure. No website or transmission method can be guaranteed completely secure.

Our website uses automated checks that may flag or block suspected spam. If a genuine enquiry is blocked, you can contact info@datatechlabs.com directly.

11. External links and children

Other websites linked from our pages have their own privacy practices. This policy does not govern those websites.

Our website and business services are intended for professional and business use, not directed at children. If you believe a child has provided personal data through the website, contact us so that we can assess the appropriate response.

12. Changes to this policy

We may update this policy to reflect changes to our processing or legal requirements. The date at the top identifies the current version. Where a change requires additional notice or consent, we will provide that notice or seek consent as required.