IVR for Call Center
Interactive Voice Systems are effective way to reduce workload of Call Center agents.In News
March 14, 2019
By:Aivis Olsteins
IVR Builder Introduction - Next Steps
IVR Builder tutorial #2 - add a playback functionality to simple Voice Mail systemIn News
March 7, 2019
By:Aivis Olsteins
Types of SMS Services Small and Medium Operators Can Provide
In this article I will try to list SMS services by their typeIn News
February 28, 2019
By:Aivis Olsteins
How to quickly build your own simple voice mail responder
Here is simple example what you can do with IVR builder. We start from simple voice mail.In News
February 27, 2019
By:Aivis Olsteins
Announcing IVR Builder
It is finally here: easy to use yet powerful IVR building service for everyoneIn News
February 22, 2019
By:Aivis Olsteins
SIP Load balancer on Cloud
Some thoughts about using Load Balancer when placing your SIP services on public cloud like AWSIn News
February 13, 2019
By:Aivis Olsteins
Queues and Capacity Calculations in Telecom Systems
How to know how many agents are necessary for a contact center serving given number of calls per time frame?In News
February 8, 2019
By:Aivis Olsteins
Intelligent Interactive Voice Response
IVR systems can automate lots of routine tasks and increase customer satisfaction if properly implementedIn News
January 25, 2019
By:Aivis Olsteins
SIP Session Border Controllers and Public Cloud Services
Placing SIP servers, like SBC on public cloud services like Google GCP or Amazon AWS can pose significant challengesIn News
January 25, 2019
By:Aivis Olsteins
Using RESTful API to send text messages
Discussing practical implementation of letting your clients send text messages via your own RESTful APIIn News
November 1, 2018
By:Aivis Olsteins
