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Expert analysis, trends, and thought leadership in telecommunications and enterprise communications

Scripting Call Centers IVR Telecom Text to Speech TTS

IVR Builder Software

Requirements and components of a modern IVR building software system.

April 4, 2019 2 min read

Aivis Olsteins

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API Reference IVR Telecom Call Centers Scripts Scripting

Writing an IVR Script

Interactive Voice Systems are driven by scripts - a set of instructions which determine its behaviour.

March 15, 2019 2 min read

Aivis Olsteins

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Featured Article

How Voice AI Reduces Agent Burnout and Boosts Satisfaction

Reduce Burnout with Voice AI: Offload Repetitive Calls, Real‑Time Agent Assist, 40–80% Less ACW, Calmer Escalations, Healthier Occupancy, Proactive Deflection & PCI‑Safe Flows—Happier Agents, Faster Resolutions, Better Coaching, Faster Ramp

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