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INDUSTRY INSIGHTS & NEWS

Expert analysis, trends, and thought leadership in telecommunications and enterprise communications

How Voice AI Agents Can Automate Outbound Calls and Unlock New Opportunities for Businesses

Voice Assistants Automation Call Centers Customer Experience

How Voice AI Agents Can Automate Outbound Calls and Unlock New Opportunities for Businesses

Voice AI agents automate outbound calls affordably, unlocking proactive customer engagement, personalized marketing, efficient reminders, improved data collection. Instead of replacing humans, AI creates new opportunities previously too costly to pursue.

June 13, 2025 5 min read

Aivis Olsteins

IVR Builder Software

Scripting Call Centers IVR Telecom Text to Speech TTS

IVR Builder Software

Requirements and components of a modern IVR building software system.

April 4, 2019 2 min read

Aivis Olsteins

Text to Speech vs Prerecorded Messages in IVR

API IVR Call Centers Text to Speech TTS

Text to Speech vs Prerecorded Messages in IVR

There are pros and cons using TTS or prerecorded messages in Interactive Voice Response systems

March 18, 2019 3 min read

Aivis Olsteins

Writing an IVR Script

API Reference IVR Telecom Call Centers Scripts Scripting

Writing an IVR Script

Interactive Voice Systems are driven by scripts - a set of instructions which determine its behaviour.

March 15, 2019 2 min read

Aivis Olsteins

IVR for Call Center

Voice Mail IVR Telecom Call Centers

IVR for Call Center

Interactive Voice Systems are effective way to reduce workload of Call Center agents.

March 14, 2019 2 min read

Aivis Olsteins

Announcing IVR Builder

News Payment Processing Voice Mail Javascript IVR Call Centers

Announcing IVR Builder

It is finally here: easy to use yet powerful IVR building service for everyone

February 22, 2019 5 min read

Aivis Olsteins

Queues and Capacity Calculations in Telecom Systems

Reference Telecom Operations Call Routing Call Centers

Queues and Capacity Calculations in Telecom Systems

How to know how many agents are necessary for a contact center serving given number of calls per time frame?

February 8, 2019 2 min read

Aivis Olsteins

Voice Callback via API

Tutorial SIP API Callback Howto Call Centers

Voice Callback via API

API can be used in the applications like outbound call centers and callback

May 28, 2018 2 min read

Aivis Olsteins

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Case Study: Global Communications Company

Featured Article

Case Study: Global Communications Company

A leading communications company used our cloud Voice platform to send 30 million OTP calls per month to their customers, resulting in cost reduction and incrased conversion

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