DataTechLabs: Professional Telecom Solutions

Scripting Call Centers IVR Telecom Text to Speech TTS

IVR Builder Software

Requirements and components of a modern IVR building software system.

April 4, 2019 2 min read

Aivis Olsteins

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API IVR Call Centers Text to Speech TTS

Text to Speech vs Prerecorded Messages in IVR

There are pros and cons using TTS or prerecorded messages in Interactive Voice Response systems

March 18, 2019 3 min read

Aivis Olsteins

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API Reference IVR Telecom Call Centers Scripts Scripting

Writing an IVR Script

Interactive Voice Systems are driven by scripts - a set of instructions which determine its behaviour.

March 15, 2019 2 min read

Aivis Olsteins

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Voice Mail IVR Telecom Call Centers

IVR for Call Center

Interactive Voice Systems are effective way to reduce workload of Call Center agents.

March 14, 2019 2 min read

Aivis Olsteins

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Tutorial Voice Mail IVR Howto Guide

IVR Builder Introduction - Next Steps

IVR Builder tutorial #2 - add a playback functionality to simple Voice Mail system

March 7, 2019 4 min read

Aivis Olsteins

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Tutorial Voice Mail IVR Howto Guide

How to quickly build your own simple voice mail responder

Here is simple example what you can do with IVR builder. We start from simple voice mail.

February 27, 2019 5 min read

Aivis Olsteins

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News Payment Processing Voice Mail Javascript IVR Call Centers

Announcing IVR Builder

It is finally here: easy to use yet powerful IVR building service for everyone

February 22, 2019 5 min read

Aivis Olsteins

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API IVR Voice Mail Telecom

Intelligent Interactive Voice Response

IVR systems can automate lots of routine tasks and increase customer satisfaction if properly implemented

January 25, 2019 2 min read

Aivis Olsteins

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API Reference Javascript IVR

Usecase: After Sales Follow up Call

Another usecase of scriptable telephony engine - an outgoing call.

March 21, 2018 2 min read

Aivis Olsteins

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News SMS SMPP API Javascript IVR Security OTP

Usecase: One time password generator for application security

Username and password is no longer secure. Enter two-factor authentication.

February 28, 2018 2 min read

Aivis Olsteins

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INDUSTRY INSIGHTS & NEWS

IVR Builder Software

Text to Speech vs Prerecorded Messages in IVR

Writing an IVR Script

IVR for Call Center

IVR Builder Introduction - Next Steps

How to quickly build your own simple voice mail responder

Announcing IVR Builder

Intelligent Interactive Voice Response

Usecase: After Sales Follow up Call

Usecase: One time password generator for application security

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Featured Article

Case Study: Global Communications Company

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