INDUSTRY INSIGHTS & NEWS

Expert analysis, trends, and thought leadership in telecommunications and enterprise communications

Customer Experience Automation Omnichannel

How AI-Driven Voice Agents Can Boost Customer Satisfaction and Retention

AI-driven voice agents boost customer satisfaction and retention by enabling instant responses, personalized interactions, consistent information, scalability, proactive engagement, cost efficiency, and valuable insights across multiple channels.

June 1, 2025 4 min read

Aivis Olsteins

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Customer Experience Omnichannel Use Cases

How AI Voice Agents Can Boost e-Commerce Sales and Customer Loyalty

AI voice agents enhance e-commerce by providing instant support, personalized recommendations, proactive engagement, seamless omnichannel experiences, and multilingual accessibility, boosting customer satisfaction, sales growth, and loyalty.

May 24, 2025 4 min read

Aivis Olsteins

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AI & Voice Technology API

Unlocking the Power of Tools for LLMs: From Structured Output to Real-World Actions

LLM tools let AI not just generate text, but take actions—like sending emails, managing calendars, or updating databases—by defining precise functions. This shift enables reliable automation, structured workflows, and seamless integration.

May 20, 2025 4 min read

Aivis Olsteins

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AI & Voice Technology TTS

Building Ultra-Fast AI Voice Agents: Two Powerful Approaches

Building ultra-fast AI voice agents? Choose real-time APIs for easy setup and latest updates, or host models locally for full privacy and offline use. Your priorities—speed or control—will determine the best path to low-latency performance.

May 15, 2025 3 min read

Aivis Olsteins

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