INDUSTRY INSIGHTS & NEWS

Expert analysis, trends, and thought leadership in telecommunications and enterprise communications

OTP VoIP Use Cases

Case Study: Global Communications Company

A leading communications company used our cloud Voice platform to send 30 million OTP calls per month to their customers, resulting in cost reduction and incrased conversion

July 20, 2025 1 min read

Aivis Olsteins

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AI & Voice Technology Conversational AI Voice Assistants

Bridging The Delay Gap in Conversational AI: The Backpressure Analogy

Conversational AI struggles with the time gap between text generation and speech synthesis. A “backpressure” mechanism, akin to network data flow control, could slow text generation to match speech synthesis speed, improving user interaction.

July 15, 2025 3 min read

Aivis Olsteins

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AI & Voice Technology Automation Conversational AI Voice Assistants

How Voice AI Agents Can Automate Outbound Calls and Unlock New Opportunities for Businesses: A Deeper Dive

AI voice agents transform healthcare scheduling by reducing costs, administrative tasks, and no-shows. They offer 24/7 service, multilingual support, proactive reminders, and valuable insights, improving efficiency and patient experiences.

July 8, 2025 5 min read

Aivis Olsteins

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AI & Voice Technology Conversational AI

How to Fix Your Context: Mitigating and Avoiding Context Failures in LLMs

Larger context windows in LLMs cause poisoning, distraction, confusion, and clash. Effective context management (RAG, pruning, quarantine, summarization, tool loadouts, offloading) remains essential for high-quality outputs.

July 1, 2025 3 min read

Aivis Olsteins

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AI & Voice Technology Customer Experience Automation Conversational AI

From Cost Center to Revenue Driver: Automating Customer Support with AI

AI automation transforms customer support from a costly necessity into a revenue driver by automating routine tasks, proactively engaging customers, personalizing interactions, providing valuable insights, and improving customer satisfaction and loyalty.

June 26, 2025 5 min read

Aivis Olsteins

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Omnichannel SMS Customer Experience

WhatsApp, SMS, Voice, and Email—How to Manage Them All Through a Single Platform

Managing WhatsApp, SMS, Voice, and Email via a unified platform boosts efficiency, ensures consistent customer experiences, reduces costs, centralizes data, and provides valuable insights—leading to higher customer satisfaction and better productivity.

June 22, 2025 4 min read

Aivis Olsteins

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Voice Assistants Automation

Automating Appointment Scheduling with AI Voice Agents for Healthcare Providers

AI voice agents automate healthcare appointment scheduling, reducing costs, no-shows, and administrative burdens. They provide 24/7 service, multilingual support, proactive reminders, seamless system integration, and valuable insights for providers.

June 18, 2025 5 min read

Aivis Olsteins

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Voice Assistants Automation Call Centers Customer Experience

How Voice AI Agents Can Automate Outbound Calls and Unlock New Opportunities for Businesses

Voice AI agents automate outbound calls affordably, unlocking proactive customer engagement, personalized marketing, efficient reminders, improved data collection. Instead of replacing humans, AI creates new opportunities previously too costly to pursue.

June 13, 2025 5 min read

Aivis Olsteins

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Conversational AI Voice Assistants Telecom AI & Voice Technology Automation

Why Build Another Voice-Enabled AI Assistant?

Building another voice AI assistant makes sense when it integrates practical tools (emails, databases), efficient task flows (no unnecessary LLM calls), and robust telecom features (caller ID, number pools), creating real business value and ROI.

June 10, 2025 4 min read

Aivis Olsteins

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Customer Experience AI & Voice Technology Use Cases

24/7 Customer Support: How Voice Agents Solve the Availability Challenge

AI-powered voice agents provide instant, scalable, and consistent 24/7 customer support, reducing costs and wait times. They deliver multilingual, proactive engagement and insightful analytics, significantly boosting customer satisfaction and loyalty.

June 5, 2025 4 min read

Aivis Olsteins

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INDUSTRY INSIGHTS & NEWS

Case Study: Global Communications Company

Bridging The Delay Gap in Conversational AI: The Backpressure Analogy

How Voice AI Agents Can Automate Outbound Calls and Unlock New Opportunities for Businesses: A Deeper Dive

How to Fix Your Context: Mitigating and Avoiding Context Failures in LLMs

From Cost Center to Revenue Driver: Automating Customer Support with AI

WhatsApp, SMS, Voice, and Email—How to Manage Them All Through a Single Platform

Automating Appointment Scheduling with AI Voice Agents for Healthcare Providers

How Voice AI Agents Can Automate Outbound Calls and Unlock New Opportunities for Businesses

Why Build Another Voice-Enabled AI Assistant?

24/7 Customer Support: How Voice Agents Solve the Availability Challenge

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Case Study: Global Communications Company

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