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Expert analysis, trends, and thought leadership in telecommunications and enterprise communications

Tutorial Voice Mail IVR Howto Guide

How to quickly build your own simple voice mail responder

Here is simple example what you can do with IVR builder. We start from simple voice mail.

February 27, 2019 5 min read

Aivis Olsteins

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News Payment Processing Voice Mail Javascript IVR Call Centers

Announcing IVR Builder

It is finally here: easy to use yet powerful IVR building service for everyone

February 22, 2019 5 min read

Aivis Olsteins

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VoIP SIP Telecom Howto Cloud Services AWS

SIP Load balancer on Cloud

Some thoughts about using Load Balancer when placing your SIP services on public cloud like AWS

February 13, 2019 2 min read

Aivis Olsteins

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Reference Telecom Operations Call Routing Call Centers

Queues and Capacity Calculations in Telecom Systems

How to know how many agents are necessary for a contact center serving given number of calls per time frame?

February 8, 2019 2 min read

Aivis Olsteins

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API IVR Voice Mail Telecom

Intelligent Interactive Voice Response

IVR systems can automate lots of routine tasks and increase customer satisfaction if properly implemented

January 25, 2019 2 min read

Aivis Olsteins

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VoIP SIP Howto Cloud Services AWS NAT

SIP Session Border Controllers and Public Cloud Services

Placing SIP servers, like SBC on public cloud services like Google GCP or Amazon AWS can pose significant challenges

January 25, 2019 4 min read

Aivis Olsteins

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SMS SMPP API Reference Telecom Howto

Using RESTful API to send text messages

Discussing practical implementation of letting your clients send text messages via your own RESTful API

November 1, 2018 2 min read

Aivis Olsteins

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SIP Telecom Call Routing Guide

Caller ID Based Voice Call Routing and Charging

Many operators now charge calls differently based on caller ID. Here is how to set it up in practice.

October 19, 2018 1 min read

Aivis Olsteins

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Tutorial VoIP SIP Caller ID Routing VoIP Switch Telecom Guide

Outbound Voice Calls with random Caller IDs

There are cases where it is necessary to assign Caller IDs from the pool of available numbers: for load distribution

October 15, 2018 1 min read

Aivis Olsteins

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SMS Howto Guide SMPP Telecom

SMS Services Quick Start Guide

We have just published a step by step guide to set up your own SMS sending service

October 12, 2018 2 min read

Aivis Olsteins

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INDUSTRY INSIGHTS & NEWS

How to quickly build your own simple voice mail responder

Announcing IVR Builder

SIP Load balancer on Cloud

Queues and Capacity Calculations in Telecom Systems

Intelligent Interactive Voice Response

SIP Session Border Controllers and Public Cloud Services

Using RESTful API to send text messages

Caller ID Based Voice Call Routing and Charging

Outbound Voice Calls with random Caller IDs

SMS Services Quick Start Guide

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Case Study: Global Communications Company

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