DataTechLabs: Professional Telecom Solutions

AI & Voice Technology Conversational AI Customer Experience Voice Assistants

AI Voice Agents and Humans: The Hybrid Future of Customer Service

The Hybrid Future of Customer Service: AI Voice Agents + Humans Working Together—Instant Triage, 30–55% Cost Savings at Scale, Higher FCR/CSAT, Smart Escalations with Warm Transfers, Agent Assist, 24/7 Coverage, Compliance, Improved Specialist Roles

October 15, 2025 3 min read

Aivis Olsteins

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AI & Voice Technology Customer Experience Voice Assistants Conversational AI Cloud Services

Delivering 24/7/365 Customer Support with Voice AI and Smart Human Handover

24/7/365 Customer Support, Delivered: Voice AI for Instant Pickup, Low‑Latency ASR/LLM/TTS with Barge‑In, RAG‑Grounded Answers, Smart Handover.

September 30, 2025 4 min read

Aivis Olsteins

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AI & Voice Technology Conversational AI Management Voice Assistants

Handling the Hard Calls: How Voice AI Manages Complex, Emotional, and Non‑Standard Questions

Handling the Hard Calls with Voice AI: Early Detection of Complexity and Emotion, Empathetic Tone, Clarifications/Confirmations, RAG‑Grounded Answers and Tool Use, and Smart Handover via Warm Transfers with Low‑Latency Barge‑In and Compliance

September 23, 2025 5 min read

Aivis Olsteins

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AI & Voice Technology Conversational AI Voice Assistants

Teaching AI to Speak Your Industry: Training Voice Agents on Domain-Specific Terminology

Teaching AI to Speak Your Industry: A Blueprint for Domain Terminology—ASR vocab/phrase boosting, LLM + RAG grounding, slots, fine‑tuning, TTS pronunciation, governance, and metrics, plus continuous updates.

August 19, 2025 4 min read

Aivis Olsteins

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AI & Voice Technology Conversational AI Voice Assistants Call Centers

How Accurately Do Voice Agents Handle Accents, Dialects, and Noisy Environments?

Beyond WER: How Voice Agents Handle Accents, Dialects, Code‑Switching, and Noise—From Telephony and Far‑Field Mics to Entity Accuracy, Biasing, Grammars, Barge‑In/Backpressure, and Confidence‑Aware UX for Reliable, Inclusive Conversations

August 5, 2025 3 min read

Aivis Olsteins

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AI & Voice Technology Conversational AI Voice Assistants

Bridging The Delay Gap in Conversational AI: The Backpressure Analogy

Conversational AI struggles with the time gap between text generation and speech synthesis. A “backpressure” mechanism, akin to network data flow control, could slow text generation to match speech synthesis speed, improving user interaction.

July 15, 2025 3 min read

Aivis Olsteins

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AI & Voice Technology Automation Conversational AI Voice Assistants

How Voice AI Agents Can Automate Outbound Calls and Unlock New Opportunities for Businesses: A Deeper Dive

AI voice agents transform healthcare scheduling by reducing costs, administrative tasks, and no-shows. They offer 24/7 service, multilingual support, proactive reminders, and valuable insights, improving efficiency and patient experiences.

July 8, 2025 5 min read

Aivis Olsteins

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Voice Assistants Automation

Automating Appointment Scheduling with AI Voice Agents for Healthcare Providers

AI voice agents automate healthcare appointment scheduling, reducing costs, no-shows, and administrative burdens. They provide 24/7 service, multilingual support, proactive reminders, seamless system integration, and valuable insights for providers.

June 18, 2025 5 min read

Aivis Olsteins

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Voice Assistants Automation Call Centers Customer Experience

How Voice AI Agents Can Automate Outbound Calls and Unlock New Opportunities for Businesses

Voice AI agents automate outbound calls affordably, unlocking proactive customer engagement, personalized marketing, efficient reminders, improved data collection. Instead of replacing humans, AI creates new opportunities previously too costly to pursue.

June 13, 2025 5 min read

Aivis Olsteins

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Conversational AI Voice Assistants Telecom AI & Voice Technology Automation

Why Build Another Voice-Enabled AI Assistant?

Building another voice AI assistant makes sense when it integrates practical tools (emails, databases), efficient task flows (no unnecessary LLM calls), and robust telecom features (caller ID, number pools), creating real business value and ROI.

June 10, 2025 4 min read

Aivis Olsteins

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INDUSTRY INSIGHTS & NEWS

AI Voice Agents and Humans: The Hybrid Future of Customer Service

Delivering 24/7/365 Customer Support with Voice AI and Smart Human Handover

Handling the Hard Calls: How Voice AI Manages Complex, Emotional, and Non‑Standard Questions

Teaching AI to Speak Your Industry: Training Voice Agents on Domain-Specific Terminology

How Accurately Do Voice Agents Handle Accents, Dialects, and Noisy Environments?

Bridging The Delay Gap in Conversational AI: The Backpressure Analogy

How Voice AI Agents Can Automate Outbound Calls and Unlock New Opportunities for Businesses: A Deeper Dive

Automating Appointment Scheduling with AI Voice Agents for Healthcare Providers

How Voice AI Agents Can Automate Outbound Calls and Unlock New Opportunities for Businesses

Why Build Another Voice-Enabled AI Assistant?

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How Voice AI Reduces Agent Burnout and Boosts Satisfaction

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