INDUSTRY INSIGHTS & NEWS

Expert analysis, trends, and thought leadership in telecommunications and enterprise communications

VoIP SIP Telecom Howto Cloud Services AWS

SIP Load balancer on Cloud

Some thoughts about using Load Balancer when placing your SIP services on public cloud like AWS

February 13, 2019 2 min read

Aivis Olsteins

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Reference Telecom Operations Call Routing Call Centers

Queues and Capacity Calculations in Telecom Systems

How to know how many agents are necessary for a contact center serving given number of calls per time frame?

February 8, 2019 2 min read

Aivis Olsteins

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API IVR Voice Mail Telecom

Intelligent Interactive Voice Response

IVR systems can automate lots of routine tasks and increase customer satisfaction if properly implemented

January 25, 2019 2 min read

Aivis Olsteins

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VoIP SIP Howto Cloud Services AWS NAT

SIP Session Border Controllers and Public Cloud Services

Placing SIP servers, like SBC on public cloud services like Google GCP or Amazon AWS can pose significant challenges

January 25, 2019 4 min read

Aivis Olsteins

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SMS SMPP API Reference Telecom Howto

Using RESTful API to send text messages

Discussing practical implementation of letting your clients send text messages via your own RESTful API

November 1, 2018 2 min read

Aivis Olsteins

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SIP Telecom Call Routing Guide

Caller ID Based Voice Call Routing and Charging

Many operators now charge calls differently based on caller ID. Here is how to set it up in practice.

October 19, 2018 1 min read

Aivis Olsteins

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Tutorial VoIP SIP Caller ID Routing VoIP Switch Telecom Guide

Outbound Voice Calls with random Caller IDs

There are cases where it is necessary to assign Caller IDs from the pool of available numbers: for load distribution

October 15, 2018 1 min read

Aivis Olsteins

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SMS Howto Guide SMPP Telecom

SMS Services Quick Start Guide

We have just published a step by step guide to set up your own SMS sending service

October 12, 2018 2 min read

Aivis Olsteins

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VoIP SIP Routing Telecom LCR Call Routing Howto

Voice Routing Quick Start Guide

See a new resource in our docementation page: Voice Routing Quick Start Guide

October 11, 2018 2 min read

Aivis Olsteins

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SIP Howto Regulation API

Voice API call with SIP UPDATE message

Some carriers may request that the callers update their SIP sessions at specific intervals

August 1, 2018 2 min read

Aivis Olsteins

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How Voice AI Reduces Agent Burnout and Boosts Satisfaction

Reduce Burnout with Voice AI: Offload Repetitive Calls, Real‑Time Agent Assist, 40–80% Less ACW, Calmer Escalations, Healthier Occupancy, Proactive Deflection & PCI‑Safe Flows—Happier Agents, Faster Resolutions, Better Coaching, Faster Ramp

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