DataTechLabs: Professional Telecom Solutions

API Reference IVR Telecom Call Centers Scripts Scripting

Writing an IVR Script

Interactive Voice Systems are driven by scripts - a set of instructions which determine its behaviour.

March 15, 2019 2 min read

Aivis Olsteins

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Reference Telecom Operations Call Routing Call Centers

Queues and Capacity Calculations in Telecom Systems

How to know how many agents are necessary for a contact center serving given number of calls per time frame?

February 8, 2019 2 min read

Aivis Olsteins

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SMS SMPP API Reference Telecom Howto

Using RESTful API to send text messages

Discussing practical implementation of letting your clients send text messages via your own RESTful API

November 1, 2018 2 min read

Aivis Olsteins

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Tutorial VoIP SIP API Reference Howto

API voice call with SIP Identity and Privacy headers

Most carriers now required properly set SIP Identity and Privacy headers. Here is how to set them in the API call.

May 23, 2018 2 min read

Aivis Olsteins

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Tutorial VoIP SIP API Reference Development Howto

API to send voice call via VoIP to multiple recipients

In this post we discuss how to send SIP call to many recipients at a time with only one request and get the result report.

May 2, 2018 4 min read

Aivis Olsteins

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Tutorial VoIP SIP Reference LCR Call Routing

Least Cost Routing explained

Least Cost Routing or LCR is integral part of any Telecoms system, including VoIP and SMS. Here is how it works.

April 18, 2018 3 min read

Aivis Olsteins

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Tutorial SMS SMPP ESME Reference

Technical aspects of starting a SMS business

Protocols and equipment for SMS: SMSC, ESME, SMPP and others

April 2, 2018 5 min read

Aivis Olsteins

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Tutorial VoIP SIP Reference Whitepaper

How to start a VoIP business

We will discuss some of the basic technical details of the subject.

March 28, 2018 5 min read

Aivis Olsteins

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API Reference Javascript IVR

Usecase: After Sales Follow up Call

Another usecase of scriptable telephony engine - an outgoing call.

March 21, 2018 2 min read

Aivis Olsteins

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Tutorial VoIP SIP Reference

Voice Call Capacity Calculation

How many ports do you need to process 50,000 calls per day? 1000? More? How to estimate it?

December 15, 2017 3 min read

Aivis Olsteins

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INDUSTRY INSIGHTS & NEWS

Writing an IVR Script

Queues and Capacity Calculations in Telecom Systems

Using RESTful API to send text messages

API voice call with SIP Identity and Privacy headers

API to send voice call via VoIP to multiple recipients

Least Cost Routing explained

Technical aspects of starting a SMS business

How to start a VoIP business

Usecase: After Sales Follow up Call

Voice Call Capacity Calculation

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Case Study: Global Communications Company

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