Voice Routing Quick Start Guide
See a new resource in our docementation page: Voice Routing Quick Start Guide
Aivis Olsteins
Expert analysis, trends, and thought leadership in telecommunications and enterprise communications
See a new resource in our docementation page: Voice Routing Quick Start Guide
Aivis Olsteins
Continuing discussion on inner workings of routing mechanisms in VoIP, let's discuss Priority based routing
Aivis Olsteins
Least Cost Routing or LCR is integral part of any Telecoms system, including VoIP and SMS. Here is how it works.
Aivis Olsteins
Reduce Burnout with Voice AI: Offload Repetitive Calls, Real‑Time Agent Assist, 40–80% Less ACW, Calmer Escalations, Healthier Occupancy, Proactive Deflection & PCI‑Safe Flows—Happier Agents, Faster Resolutions, Better Coaching, Faster Ramp
Read MoreGet the latest telecom insights delivered to your inbox
Stay up to date with the latest news and updates from our telecom experts