Announcing IVR Builder
It is finally here: easy to use yet powerful IVR building service for everyone
Aivis Olsteins
Expert analysis, trends, and thought leadership in telecommunications and enterprise communications
It is finally here: easy to use yet powerful IVR building service for everyone
Aivis Olsteins
API can do more than just to play a voice file to the user. Here is an example of interactive voice menu with results collection.
Aivis Olsteins
Continuing discussion of Voice telephony API. Setting up carriers with SIP-specific attributes.
Aivis Olsteins
Simple method of sending voice calls via API without needing to know SIP protocol details
Aivis Olsteins
Another usecase of scriptable telephony engine - an outgoing call.
Aivis Olsteins
Username and password is no longer secure. Enter two-factor authentication.
Aivis Olsteins
This usecase explains how we set up automated payment collection service for a charity
Aivis Olsteins
IVR requirements have become so complex that to solve them sometimes you need to write customized scripts.
Aivis Olsteins
Reduce Burnout with Voice AI: Offload Repetitive Calls, Real‑Time Agent Assist, 40–80% Less ACW, Calmer Escalations, Healthier Occupancy, Proactive Deflection & PCI‑Safe Flows—Happier Agents, Faster Resolutions, Better Coaching, Faster Ramp
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