INDUSTRY INSIGHTS & NEWS

Expert analysis, trends, and thought leadership in telecommunications and enterprise communications

Tutorial VoIP SIP API Javascript Telecom Howto

Use case: Voice call broadcast with prerecorded and text-to-speech (TTS) messages

Simple method of sending voice calls via API without needing to know SIP protocol details

May 1, 2018 5 min read

Aivis Olsteins

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SIP Routing Telecom Call Routing

VoIP Routing Part 3: Quality Based Routing

Another important Routing method based on quality characteristics of the Route

April 27, 2018 4 min read

Aivis Olsteins

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Tutorial VoIP SIP Routing Telecom Whitepaper LCR Call Routing

VoIP Routing Part 2: Priority based Routing

Continuing discussion on inner workings of routing mechanisms in VoIP, let's discuss Priority based routing

April 19, 2018 3 min read

Aivis Olsteins

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Tutorial VoIP SIP Reference LCR Call Routing

Least Cost Routing explained

Least Cost Routing or LCR is integral part of any Telecoms system, including VoIP and SMS. Here is how it works.

April 18, 2018 3 min read

Aivis Olsteins

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News VoIP SMS Security OTP Two Factor Authentication

Two Factor Authentication with SMS and Voice Calling

More and more online services turn to two factor authentication as a relaible way to protect access.

April 17, 2018 2 min read

Aivis Olsteins

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Tutorial VoIP Caller ID Telecom

How to build Callback service with VoIP

Callback is very popular service and its use still is growing

April 13, 2018 3 min read

Aivis Olsteins

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VoIP SMS Databases Software Whitepaper Development

Databases in VoIP and SMS

Compexity of designing proper database solution for VoIP or SMS service

April 11, 2018 3 min read

Aivis Olsteins

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Tutorial VoIP Caller ID VoIP Switch Telecom Local Presence

Local Presence Calling

Once again on the problem of dynamic setting of Caller ID

April 6, 2018 2 min read

Aivis Olsteins

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VoIP SIP Blockchain Telecom Peering Exchange

VoIP Peering Exchange Platform - how it works?

Once very popular VoIP Exchange platforms may see their comeback in a new format.

April 4, 2018 4 min read

Aivis Olsteins

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Tutorial SMS SMPP ESME Reference

Technical aspects of starting a SMS business

Protocols and equipment for SMS: SMSC, ESME, SMPP and others

April 2, 2018 5 min read

Aivis Olsteins

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Featured Article

How Voice AI Reduces Agent Burnout and Boosts Satisfaction

Reduce Burnout with Voice AI: Offload Repetitive Calls, Real‑Time Agent Assist, 40–80% Less ACW, Calmer Escalations, Healthier Occupancy, Proactive Deflection & PCI‑Safe Flows—Happier Agents, Faster Resolutions, Better Coaching, Faster Ramp

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