INDUSTRY INSIGHTS & NEWS

Expert analysis, trends, and thought leadership in telecommunications and enterprise communications

VoIP SMS SMPP Telecom Operations

Starting SMS Business as an addition to VoIP

What are the reasons to start a SMS business for VoIP operators

March 30, 2018 4 min read

Aivis Olsteins

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Tutorial VoIP SIP Reference Whitepaper

How to start a VoIP business

We will discuss some of the basic technical details of the subject.

March 28, 2018 5 min read

Aivis Olsteins

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Software Telecom Management Development

New or Old Software?

Is old software better than new?

March 26, 2018 3 min read

Aivis Olsteins

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Security Software Telecom

Orchestration and automation tools for telecom networks

Telecom infrastructure management even for small companies is very comlex and resource intensive

March 23, 2018 4 min read

Aivis Olsteins

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API Reference Javascript IVR

Usecase: After Sales Follow up Call

Another usecase of scriptable telephony engine - an outgoing call.

March 21, 2018 2 min read

Aivis Olsteins

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News SIP Software Telecom Regulation Mexico

Certification from Telmex

We are proud to announce certification from Mexican telco

March 15, 2018 1 min read

Aivis Olsteins

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Software Telecom Whitepaper

Few Thoughts about Scalability

There are more than two dimensions of scalability

March 13, 2018 2 min read

Aivis Olsteins

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Software Telecom Research Whitepaper AMQP

Interprocess messaging in Telecom Systems

Increasing complexity and performance requirements call for search of new messaging protocols.

March 5, 2018 3 min read

Aivis Olsteins

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VoIP SIP Telecom Callback Apps

Reincarnations of Callback

Callback has survived many generations of technical development. It exists also today.

March 4, 2018 3 min read

Aivis Olsteins

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News SMS SMPP API Javascript IVR Security OTP

Usecase: One time password generator for application security

Username and password is no longer secure. Enter two-factor authentication.

February 28, 2018 2 min read

Aivis Olsteins

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How Voice AI Reduces Agent Burnout and Boosts Satisfaction

Reduce Burnout with Voice AI: Offload Repetitive Calls, Real‑Time Agent Assist, 40–80% Less ACW, Calmer Escalations, Healthier Occupancy, Proactive Deflection & PCI‑Safe Flows—Happier Agents, Faster Resolutions, Better Coaching, Faster Ramp

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