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Expert analysis, trends, and thought leadership in telecommunications and enterprise communications

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Anatomy of a Short Message

The short message is 160 characters long. Sometimes it is 140, or less. Why?

October 2, 2017 5 min read

Aivis Olsteins

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GSM Roaming SIP RFC Caller ID Routing

Caller ID based call rating and routing

How to deal with different rates imposed by carriers for callers from different countries or regions

July 18, 2017 3 min read

Aivis Olsteins

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Featured Article

How Voice AI Reduces Agent Burnout and Boosts Satisfaction

Reduce Burnout with Voice AI: Offload Repetitive Calls, Real‑Time Agent Assist, 40–80% Less ACW, Calmer Escalations, Healthier Occupancy, Proactive Deflection & PCI‑Safe Flows—Happier Agents, Faster Resolutions, Better Coaching, Faster Ramp

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